FAQs and Policies

FAQs

• What if I need to cancel my registration?

  • We are happy to offer a refund or credit towards another class if you cancel 2 weeks prior to a class. If you cancel 1 week prior, we can credit towards another class. No call/no shows to classes cannot be refunded or credited.

• What if Peak Response needs to cancel a class?

  • If a scheduled class has too few participants (for basic first-aid classes, this is under 3 people; for WFA, it's under 5) or there is an emergency on our end, we may need to reschedule a course. You will be entitled to a refund or we can add you to the rescheduled course.

• My WFA course is scheduled outside, but it looks like it will rain. Will the class be canceled?

  • Probably not! Part of wilderness training is getting used to the elements. Unless severe weather (like lightning, flash flooding, blizzard conditions, etc.) is called for, the class will not be cancelled.

Policies

1. Age Requirements

   • Basic First Aid: 12 years old+

   • Wilderness First-Aid: 16 years old+

2. Refunds and Cancellations

   • Customer cancellation 2 weeks before class: full refund or credit for another course

   • Customer cancellation within 1 week before class: credit for another course

   • Customer no call/no show: no refund or credit

   • Company cancellation: full refund or credit for another course

3. Blended Courses

   • If customer registers for a blended course, the customer must complete all online components of the course PRIOR to the in-person session.

4. Conduct

   • Participants are expected to show up on time for in-person courses and stay through the conclusion in order to receive any form of certification.

   • Participants are expected to act respectfully to all other participants.

5. Accommodations

   • If you need any accommodations during the course duration, please reach out to us directly and we will do everything to provide reasonable accommodations.